Archive for July, 2009
Tags: customer service, Fred Wardhani, French Touch Design, pool table, shopping
I have been working product support for a VERY long time now. I will not even TELL you how long because it is painful to me to realize how long. For many years I have been the person my manager sends out to soothe the irate customer. What that means, however, is that I think I know a little bit about providing good customer support. I know it from being a customer and from being support. Both sides of that have their ups and downs, trust me. The customer is NOT always right, but it certainly helps to talk to them as if all their points are valid. It helps to “feel their pain” as the saying goes. I was in pain the other night.
I broke my pool table. Yes, yes, the famous pool table I bought for my coworker. (Who, by the way – has YET to show in SL – has still not even proposed a date to come inworld. /me nods – yes, he is on the “not in favor” list.) I have been running out of prims on my land. So I decided it was time to move the pool table to the office. I “took” the table into inventory. Except….. only the top of the table came. The rest stayed there. Probably I SHOULD have read the directions. Probably would have been a good idea. I rezzed the top back out and moved it into position with the other parts. There. Right as rain. Then Oura came by and tried it. It didn’t work. It seemed to work fine for ME. I, of course, am the owner. That always means different rules. Sean dropped by a few evenings later. Sean is WAY techie. I asked him to give it a try. The verdict: Broken. The table was not dispensing the HUD. When I gave Sean the HUD myself – it didn’t work. We agreed. It was time to contact the creator of the table: Fred Wardhani.
Fred built my pool table. He runs the store French Touch Design and FW Supplies, over in PixelFashion He has other games and lots of very nice furniture. After Sean and I tried and failed to make the table work, I IM’d Fred. I figured that I would write up a notecard explaining the problem and drop the card on him. I sent him the IM as a courtesy to say the notecard was coming. Fred was online and replied immediately. He asked what kind of trouble I was having. I explained that I appeared to have broken the table by taking it and rerezzing it. Obviously I had done one of those steps incorrectly. Fred listened to my story and asked if I would like him to come by and take a look at the table. OMG! Would I???? Of COURSE I would. If I’d had any clue what to do, *grin*, I wouldn’t have been IM’ing him. I told him I’d be thrilled. He asked me to give him a few minutes to settle up what he was doing. In just a short time he called for the taxi.
Fred came to the house and we used voice. SO much easier in these situations. Fred is a dynamite looking guy, with a lovely voice. Not only that – but he was kind, patient and very, very gracious. He grasped the issue immediately and told me how we could fix it. He not only explained how to fix it, but also explained how it worked and what I was to do in the future if I wanted to move the table about. He waited while I ran through the sequence a few times. 🙂 He noted that although I had the pool sticks, I had the modern cue stick stand whereas I had the rustic table. He offered to swap stands for me. 🙂 I took him up on the offer. He was absolutely gracious, completely helpful, and made me feel like an important client instead of the bumbling newbie I really was in this instance. Let me be clear – *I* did the wrong thing. The fault was NOT in the product. But Fred never touched on that. He stuck to helping and explaining and offering other ideas. A class act, for sure.
A few mornings later I went by the store. I wanted to take photos so I could tell you all about Fred and the pool table, and how gracious he was. Fred was there, working on a new version of the pool table. A customer had wandered into Fred’s work area and was asking questions. I joined them and asked Fred’s permission to post his name and picture. Fred remembered me right away, greeted me warmly. He said he would be delighted if I mentioned him here. And – without my having actually posted anything yet – he gave me a gift certificate for the store. Again – gracious, good customer-relations. He certainly did not have to give me a gift coupon, especially as I’d not done anything but ask him to come and help me take my table into inventory and re-rez it. *grin*
So Fred Wardhani gets my vote for “Excellent Customer Support”. I thought he made an excellent product before I ever met him. Now that I’ve had this experience, I can say to you – Buy from Fred. Great products, EXCELLENT customer relations. That is something that works for all of us.
Well, I went to the reunion and survived. *grin* It was okay. Not traumatic, not wonderful. There were 3 positive events, so I guess I’d have to call it a win event. Will I go to the next one? No, probably not. Most of the evening was entirely superficial and repetitious. LOL. I did give my unfettered Ahuva free reign at one point. *grin* There is someone who may now regret having stood me up on our date way back in our senior year. And he may well be thinking of me in the future. /me smiles the wicked Ahuva smile.
My wonderful husband came through yet again for this year’s birthday. I asked for and got a new iPod. BUT….. he had it engraved. For all of you who ask “What does your husband think about your time in SL?” – he engraved it with both my RL and SL names. So now you know.
Chestnut had a fantastic blog the other day. Who is a content provider? Guess what – we all are. Even more to the point was Raven’s comment. Wow. I can’t say it better. Go read it for yourselves.
I’ll close with this thought. It’s triggered by 2 things: something that someone in SL said to a friend and by thoughts of my father.
Life is too short, folks. It could end tomorrow – snap! So I’m not playing games. I am who and what I am. I’m not backing down, I’m not running away. If there’s something I want – I’m going for it. I don’t intend to be rude. Yes, I may be forward. My apologies if I surprise or offend you along the way – that is not my intent. But I want to live NOW. I’m shooting for the stars. Today could be my last day. I’m not wasting it. Enjoy life!
Tags: crown and pearl, dancing, Neko
ZOMG! I am soooooo glad that Bailey and I became friends via our blogs. Without Bailey I’d never have found the Crown and Pearl. I have such fun there and made so many good friends. It is one of the best places to chill and dance and throw off whatever ails you. Oh, okay, so they have a bit of a drainage problem there. Look – every club has its flaws. So the CnP loses the floor regularly. /me shrugs and sends them yet another bill for ruined boots.
This Friday I logged on and was lured to the CnP by FRAUDULENT advertising. I’m not saying who sent the message or who it was that supposedly was naked, but hey, there are LAWS about that kind of thing, you know????? *grin* No one was nakie but there WERE nekos galore. Beautiful gorgeous nekos with patchwork tails. So I got out my tail and ears, touched BD’s tail and joined the dance line. Oh – why did I have to touch BD’s tail? Because that’s where she has her chim, and it’s the chim that makes us all dance in unison. Okay – almost in unison. I joined late so I was not properly aligned but I WAS in step.
I say it was Ladies night but Ioh was there too. *grin* Hey – in MY opinon – there should always be a hot neko male about. Rrish was there, too, not-neko’d. But the beautiful cats are Bailey, Bailey and Elise. I’m so happy I finally got to meet Elise. I have only met her tangentially through Flickr. I think this was actually the first time I met Iohannes also. We’ve only “met” via blog postings. So it was a wonderful mix of old and new friends, dancing and chatting, starting the weekend off right.
For all the photos – see my Flickr account.
Today is the 3rd anniversary of my father’s death. I miss him terribly. I always knew I adored and loved him. I’m glad I told him all that while he was alive. I know that I made him proud while he was alive. He always loved his family. He had the most beautiful, fascinating wife of any man in the room. His children were the smartest, best daughters a man could want. His grandchildren – ah, let him tell you about his phenomenal grandchildren – there were never such pearls. *grin* He was generous, loving, smart, talented, witty, successful. I owe so much of who and what I am to him. Wherever you are Daddy – know that we all love you and miss you and thank you for all you taught us and did for us. You were the best Daddy a girl could want. *hugs*
Daddy, I miss you.
But you’re always in my heart.
I remember you.
I needed to go remember my father today. /me smiles So I put on respectable clothing and headed to shul. I say a huge “Thank you” to my friend Hunter who kept me company. He even found me kipot to wear. *grin* When I daven shacharit I will wear a kipah. The hat simply is overkill for my daily jeans. Thank you again, Hunter. I truly appreciated the company.
Tags: business meeting, ethics, scripting
Sometimes I am amazed at how difficult it is to communicate in this world. I don’t mean technologically. I don’t mean language barriers. I don’t even mean that we give words different connotations. Sometimes – we can’t communicate because the event the one person describes is not in the reality of the listener.
I have a demo in 45 minutes (less, by the time I finish posting this). I have a bug in my script. I’m saying something two times instead of once. It’s a list of names. I spent nearly 4 hours this morning talking to some really, REALLY smart people about my bug. They kept asking me questions that just seemed crazy to me. I thought I’d explained the process I was scripting. I thought it was incredibly obvious. I didn’t understand WHAT was so difficult. The more I tried to say I am trying to do these steps, the farther apart we seemed to grow. So. Here we go…..
1. Avatar walks up to the signin desk.
2. Avatar touches the poseball.
3. Animation takes over, avatar is signing name.
4. Script is sensing all other avatars around the avatar signing in. Because the one avatar is signing in ALL the other avatars (co-workers) standing about. Don’t argue yet. That’s what my manager requested. Keep reading.
5. Script shouts the list of names (avatar signing in AND all other around) to a Welcome Board in another room.
6. Welcome Board displays list of names.
7. Animation ends.
8. Avatar that was signing in is teleported to the other room with the Welcome Board.
9. Avatars that are left in first room must each click the teleporter device to tp to 2nd room.
Yes – there are holes here. I KNOW that. This is just a little tiny demo. It’s not meant to be a finished product. The only goal was to mimic a real-life scenario and put up the names of the avatars. But that is exactly the catch. “real-life scenario”
My scripting friends could not envision a scenario where one person would sign-in another person. I am totally blown away. I do this all the time. Two of us walk up to a sign-in desk. If I pick up the pen, I’m going to sign your name, too. If you pick up the pen – I expect you to sign me in. Sure – if we’re talking badges and security – we each sign ourselves. But talking a casual kind of demo/meeting, where the point is simply to see who came in??? For heaven’s sake – you’re standing there – sign my name! No. I had TWO people look at me/ IM me and say “personal integrity”. You have got to be kidding me. I asked more people. Nope, they’d NEVER sign in someone else. So I guess that makes my manager and I and one co-worker and one SL friend the only people in the universe who would sign-in someone else so that they didn’t have to be bothered.
Tell me. Honestly. Would you sign me in?
Tags: pool, pool table
Ha! I bet your first thought was that I was going to talk about the pool table I want scripted for my coworkers. Admit it – you think I’m obsessed. Well. You are right that I am obsessed. But this post isn’t about that. However since YOU mentioned the pool table…. I don’t say this often here, it’s not really something I like to say. I quit. They win. They beat me down and I surrender. There won’t be a pool table for my manager’s manager. 😦 I was offered a WONDERFUL deal on a pool table script. VERY inexpensive, done by one of my absolute favorite most-trusted scripters. I cannot convince anyone at my company to fund it. No one I know has the budget to pay for it. I KNOW that there is money out there, because I see people getting garbage all the time. I can’t get anyone to pay for this and I simply can’t afford it myself. So. If my manager’s manager ever really comes inworld to hold his all-staff meeting, there won’t be a pool table. Don’t blame me. If they want team-building – let them go kill each other. 🙂
This post is REALLY about my pool, however. I LOVE my pool. Now that it’s summer in RL for me, I find that I am hanging out at my pool all the time. I’ve been thinking I needed more animations for it. Then I went to see Calli’s new house yesterday and also visited her neighbors. Wow. Now Calli knows how to live the good life. *grin* Her house is gorgeous and the views are stupendous. Her neighbors also do it right. Calli showed me the recliners. I NEEEEEEEDED those recliners. Now. This instant. Instant craving. That had to wait, however, as I wanted to see Shenlei’s students practice their fashion show. See – I CAN control my emotional side on rare occasion. 🙂 I love watching Shen’s students. They are so excited and happy when they walk the runway. I was having problems with that laptop, however, so my shots are not very good. Also – I don’t want to spoil the surprise for their final show. So no pics today. /me smiles They are so CUTE because they are SO excited!! *grin* Thanks Shen – it was great to hangout last night.
Once the students were done practicing, I grabbed Oura and said we MUST find the recliners. LOL. I bought 2 recliners and we headed back home to redecorate. We had to decide on colors. I really wanted colors yet when all was said and done – white looked the best at my pool. We had to move furniture all about, take out some plants. I HATE having to count prims. Sigh. I need more land. This really stinks. I NEED more land. (I’ve begun craving my own sim……) Jonah showed up and had great ideas too. I’ve managed to add the recliners AND keep the deck chairs. I’m so excited. Now I need some more animations for the water. We tried out some party lights too, but that’s where I started getting prim-conscious. blech. I may have to do some serious pruning on the back lot to gain more prims. Because I NEEEEEEEEEEED pool lights. *grin*