Calling Tech Support (or the Duck Doctor Saves the Day Yet Again)

I don’t do hardware. *grin* I barely do software, but I REALLY don’t do hardware. My family thinks I’m technical, but techies know I am clueless. So when things go “wrong” on my computer, I am as likely to blame gremlins as I am to figure out what is happening.

Friday I was invited to see a friend’s project. It required that I have streaming video. The video was not working on either of my computers. So we talked about it and I realized that I did not have Quicktime installed. I downloaded it to my gaming computer, installed it and yay! I could see the really cool project. I switched back to my work laptop and continued working in SL and OS there. (Hmmph. Trying to find a viable world in which to work on Friday was an adventure in itself.) Everything was fine. I really wasn’t on much during Saturday – spent the day in REAL sunshine in my REAL garden getting a REAL sunburn. 🙂 When I stopped inworld briefly Saturday night – everything seemed fine.

Sunday morning I was catching up on electronic matters. I thought – hmm, may as well put Quicktime on this machine also, in case I want to have video. Deed followed thought. Later in the day I logged into SL. I went to check on Frenis and the ducks. They had all turned black. I remember that a friend had had this issue with my ducks awhile ago – that I saw them as white and yellow, but she saw them as black. I thought maybe it was the computer. I’m going to make this short: I switched computers, I cleared cache, I logged in and out multiple times. Black ducks, black rooster, black clocks, black poseballs. I IM’d some friends to see if SL was being weird or if it was me. 🙂 Always a dangerous question. One friend came back and suggested that it was a texture issue with SL and maybe I could get my region restarted. I live on the mainland. I can’t restart my own sim. But that made me think. I tp’d to my office. I rezzed a new duck. Yellow. Went home, rezzed a duck. Black. Went back to my office, rezzed the duck, WORE it home. Tp’d in yellow, turned black. I had a friend rez in. SHE saw yellow and white ducks. She took a picture to prove it.
black-ducks

In the interest of trying to keep this shorter rather than longer… I started a chat with customer support. They restarted the region. When I tp’d in – I saw yellow and white ducks. Which then turned black. CS mentioned JIRAs and such. But being a dumb user I thought – WHAT has changed since my ducks were yellow and white? I added Quicktime. So I uninstalled Quicktime. Yellow and white ducks. Rooster, clocks and poseballs all returned to normal as well. I uninstalled Quicktime from both machines. No more black ducks.

Why????? I don’t understand this at all. Dale to the rescue! He suggested that while we were playing around with the HTML-via-media-URL stuff a few days ago, we may have set the media texture on my land to the default blank texture. He suggested that QuickTime was trying to play some non-existent media on the land for some reason and may have been replacing all of the blank-textured things with a blank black (lack of) video. So I reinstalled Quicktime this morning. Black ducks. I went to my media options. The default media texture had been changed to a black texture. ?????? Okay – *I* did NOT do that. I know I did not do that because I have been running parcel media tests and I have been passing my settings to other people for them to try my test routine. So Quicktime changed it. I changed it back to default media texture and bingo!!! Everything is back to normal.

*hugs* Dale!!! You are wonderful. Yet again you have restored my duckies to good health!

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6 Responses to “Calling Tech Support (or the Duck Doctor Saves the Day Yet Again)”


  1. 1 Honour April 20, 2009 at 1:21 pm

    Ha! Told you it was a “script” problem! 🙂

  2. 2 daleinnis April 20, 2009 at 1:54 pm

    ‘ray! Sorry I didn’t think of that earlier. I wonder how many of the other “X is all black” problems I’ve heard of were due to the media texture somehow getting set to something common?

  3. 3 Jonah Svoboda April 20, 2009 at 2:08 pm

    You make a wonderful testament to the power of one person helping another. The principle is true in SL and FL. You have been helpful to others, and it comes back at you when you need it. Nice job Dale.

  4. 4 chestnut April 20, 2009 at 2:53 pm

    Dale is a rock star.

  5. 5 Oura April 21, 2009 at 2:23 pm

    ohhhh I like that name, Dale the Duck Doctor”.. hehehe, you are a hero Dale. 🙂

  6. 6 daleinnis April 21, 2009 at 4:50 pm

    /me blushes attractively. 🙂


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